Support

Help with VerveIn

Something not working, or a question about your account or subscription? Email fuzayl@vervein.app — every message is read by a person. The answers below cover the most common questions.

Subscriptions (VerveIn Plus)

Cancel or change your plan: VerveIn Plus is billed by Apple. Open the Settings app on your iPhone, tap your name, then Subscriptions, then VerveIn. If you’re subscribed, VerveIn’s own Settings screen also has a Manage Subscription row that takes you there.

Cancel before you’re charged: subscriptions renew automatically unless canceled at least 24 hours before the current period (or free trial) ends.

Refunds: Apple handles all refunds. Request one at reportaproblem.apple.com.

Restore a purchase (new phone, or after reinstalling): open the VerveIn Plus screen in the app and tap Restore purchases.

Your account

Delete your account: in VerveIn, go to Settings and tap Delete Account. This permanently deletes your account and the data stored with it. Deleting your account doesn’t cancel an Apple subscription — cancel that separately in your iPhone’s Settings, as above.

Clear your data but keep your account: Settings → Delete My Data.

Your data

Export: Settings → Export My Data saves a backup of your training data that you can restore later. Progress photos aren’t included in the export.

Apple Health: connecting it is optional. To change what VerveIn can read, open the Health app, tap your profile picture, then Apps, then VerveIn.

How your information is handled is covered in the Privacy Policy, including its Consumer Health Data section.

Devices

VerveIn is available for iPhone. There’s no Android version yet.